Extremely Important!! We need every visitor's passport number and the date of birth at least 72 hours before the tour. This is the rule as Chernobyl is a restricted territory. If the information you provided us is different from what you show to the police at the checkpoint – you are likely to be denied the access. And we won't be responsible for that. Please check the information you sent us and if needed edit the details of your reservation.
Our on-line system allows you to perform the following actions by yourself:
Passport number edit
– not later than 72 hours before the tour;
Add a person to your group
– not later than 72 hours before the tour (admin approval is required);
Delete a person from your group
– not later than 72 hours before the tour;
Change the date of the tour
– admin approval is required if the new date is earlier than the original and is less than seven business days ahead.
Due to the nature of the Chernobyl Exclusion zone restrictions and visitors' application process we suggest our customers to book all the tours well in advance (at least 5 business days)
. It is important to provide us with accurate information and notify on time about any change of plans in order not to face a financial loss. The tour has an 18 years old age restriction.
Cancellation and Refund:
For authorization purposes, only written cancellation notices (by e-mail) will be accepted.
- If you cancel your participation more than 5 days before the scheduled departure we offer a travel voucher in amount you paid to SoloEast Travel/SoloWest, which can be used within 2 years after the date of issue.
- If you cancel your participation in the period from four to two days before the scheduled tour departure - we offer a travel voucher in amount you paid to SoloEast Travel/SoloWest excluding a service fee of US $30.00 per person per day. For private tours, if the entire group cancels, extra fee in amount of USD 100.00 per group will be charged by SoloEast Travel as well.
- If you cancel your participation less than 24 hours before the tour – US$ 50.00 per person service fee will be charged. For the remaining amount a travel voucher can be issued, which can be used within two years after the date of issue.
- In case of “No Show” – there is no refund of the funds already paid by you to SoloEast Travel/SoloWest
- There is no reimbursement for acts of mother nature.
Change the date of the tour – is free of charge if the new day of the tour is not earlier than 4 days
from the day when such request is submitted to SoloEast Travel. Changing the date on a shorter notice may be available for an extra fee or not available at all. Please contact our staff to discuss the possibilities as soon as necessary.
Change of participants’ data (number and names) more than 4 days before
the tour is free of charge. Please be advised that you are responsible for the accurate data you provide us with. If it appears that the passport number (name, date of birth) you sent is different from what you actually have in hand on the day of the tour – SoloEast won’t be responsible if your access to the Zone is denied by the police at the check point.
SoloEast Travel guarantees to run all tours if the number of people booked on the day is no less than five. (Exception is if the government of Ukraine or due to the Force Majeure cancels the tour).
All tours till February, 2021
may be rescheduled if the number of the participants is less than three, or tour type and cost changed to a private or a full refund offered. (Exception is if the government of Ukraine or the Force Majeure cancels the tour.)
Our “pick-up” conditions.
We can arrange a free pick up for groups of three and more people, if your location is within the central part of Kiev, and if you provide us with the address when booking or at least three days before the tour date. Please note that this provision does not include the drop off arrangements due to the usual evening traffic problems in the central part of Kiev. Otherwise, we can arrange a pickup at your location at extra USD 15.00
if you stay within the central part of Kiev and at extra USD 20.00
if beyond the limits of the central part. In this case, we will drop you off at your place after the tour.